Platform capabilities
Eight capabilities. One AI travel booking engine.
FareOS is not a feature list — it is eight named capabilities that cover every phase of a large agency’s operation: fare intelligence, ticketing, payments, post-booking servicing, airline commission revenue, the accounting back office, supplier connectivity, and the AI layer that ties it together. Each one replaces manual work your team does today.
Multi-source fare intelligence
FareOS Search
Why it pays
An agent who quotes from one screen instead of three portals handles more enquiries per day — and wins the booking because the best total fare surfaces first.
FareOS Search queries all 28 providers — 22 flight suppliers and 6 hotel banks — simultaneously, streaming results to the agent as each supplier responds instead of making them wait for the slowest one. Results are de-duplicated, normalised, and ranked by total cost. Group enquiries, promo pricing, and your own markup rules are applied live in the results — agents quote final, sellable prices, not raw fares that need reworking.
What this means for your agency
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Agents see every available fare — GDS, NDC, LCC and hotel — in one ranked list, not just what one portal has.
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Quotes go out in seconds: results stream in progressively, and prices already include your markup and any active promo.
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Group bookings handled in the same flow — hold shared inventory and split it across travellers without spreadsheet gymnastics.
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1.4M+ hotel properties deduplicated through a confidence-scored matching engine — one clean listing per hotel, never a wrong-property booking.
Automated booking and ticketing engine
FareOS Book
Why it pays
Every orphan PNR and failed-ticket refund chase is money and staff-hours lost. Wallet-safe booking makes that failure mode structurally impossible.
FareOS Book handles PNR creation, price-lock and hold, queue management, ticketing rules, and split-PNR scenarios across every supplier. The wallet-safe gate ensures payment is only debited after supplier confirmation — eliminating orphan PNRs. The exchange rate is locked at the moment of booking and stored with it permanently, so a refund six months later settles at the rate the customer actually paid — not today’s rate, and not a dispute.
What this means for your agency
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Ticketing errors reduced: automated rules handle queue assignment, fare filing, and deadlines per supplier.
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Time-to-ticket measured in seconds, not minutes — with a tax-compliant invoice — VAT or GST regime — generated on every PNR.
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Wallet-safe confirmation: payment only moves after the seat is confirmed. A failed ticket never costs you money.
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Locked exchange rates on every booking — refunds and reconciliation settle at the original rate, ending FX disputes.
Payments, wallets & multi-currency
FareOS Pay
Why it pays
Payment reconciliation is a full-time job at most large agencies. FareOS Pay matches every transaction to its booking automatically — and flags the exceptions instead of hiding them.
FareOS Pay runs the money side of every booking: card and gateway payments, agency wallets with deposits and credit controls, and customer wallets for B2C. Every incoming payment is verified, matched to its booking, and reconciled automatically — with a built-in auditor that continuously checks wallet balances against the transaction ledger and corrects drift before it becomes a dispute. Sell in any currency; your margin rules are applied per tenant and protected from exchange-rate movement.
What this means for your agency
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Multiple payment gateways behind one flow — switch or add providers without touching your booking process.
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Agency wallets with deposits, holds, and credit controls — sub-agents book against balance, you control exposure in real time.
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Automatic reconciliation: every payment matched to its booking, every wallet balance audited continuously.
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Multi-currency selling with per-market markup rules — margins protected from FX drift automatically.
Post-booking intelligence
FareOS Manage
Why it pays
Post-booking servicing is where agency headcount disappears. Manage automates the refund maths, the follow-ups, and the customer updates — so the same team services far more bookings.
FareOS Manage handles everything after the ticket is issued: amendments, refunds, voids, reissuance, schedule-change handling, seat-map updates, and ancillary add-ons — all from one operations dashboard. An Attention Inbox surfaces what needs action first — overdue refunds, degraded suppliers, expiring fare rules, pending KYC — before it becomes a customer complaint. Refund Mitra automates the refund workflow; BSP reconciliation and per-booking commission ledgers keep the accounting side straight.
What this means for your agency
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Post-booking operations handled without leaving the FareOS interface.
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Attention Inbox surfaces overdue refunds, reissues, and degraded suppliers before agents have to go looking.
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Refund Mitra: AI-powered refund automation matches airline rules and calculates amounts.
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Customers kept informed automatically — booking confirmations, schedule changes, and refund updates go out over WhatsApp, SMS, email, and push without an agent touching them.
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IATA BSP reconciliation and per-booking commission ledgers — expected vs. received, flagged automatically.
Airline deal & commission automation
FareOS Incentive
Why it pays
Most consolidators leave airline incentive money on the table because tracking it across deal sheets is an analyst’s full-time job. Incentive captures every euro of it, on every booking, automatically.
FareOS Incentive turns your airline PLB, IATA, and CRS commission deals into an automated revenue engine. Upload a deal sheet and FareOS reads it, computes what each booking earns, and splits it three ways: a share to your sub-agents, a margin-guarded discount to your customers, and the rest as platform income. A full accrual ledger reconciles what you earned against what the airline actually settles.
What this means for your agency
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Deal sheets ingested and interpreted automatically — no manual spreadsheet math against fine-print filters.
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Commission engine computes IATA, PLB, and CRS income per booking, with TDS withholding built in.
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Sub-agent commission splits and customer discounts share one margin guard — you never give away more than you earned.
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Full accrual ledger reconciles against airline settlement, booking by booking.
Back-office & accounting automation
FareOS Office
Why it pays
The back office is the largest hidden cost in a large agency — invoicing, tax filings, settlement reconciliation, approvals. Office automates the work that today needs a dedicated accounts team.
FareOS Office is the agency back office, automated: customer and corporate-client CRM, invoicing, a full accounting ledger with journal entries, and compliance built in — VAT and GST invoicing, withholding-tax handling, and IATA BSP reconciliation matched booking by booking. Corporate travel policies and approval workflows run inside the same system, so a policy violation is caught before ticketing, not in next month’s audit. Anomaly detection watches the ledger continuously and flags what a human should look at.
What this means for your agency
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Invoices, credit notes, and debit notes generated automatically against bookings — no manual re-entry between systems.
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VAT, GST, and IATA BSP compliance handled in the ledger itself — filings supported by data that is already reconciled.
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Corporate travel policies and approval chains enforced at booking time — travel managers approve on their phone, agents never chase.
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Bank feeds and settlement files matched to bookings automatically; anomalies flagged for review instead of surfacing at year-end.
Supplier connectivity layer
FareOS Connect
Why it pays
A supplier integration project normally means months of IT budget. On FareOS it is 2–4 weeks, done once, and every agency on the platform gets it — including you, at no project cost.
FareOS Connect is the supplier network: 22 live flight integrations, 6 hotel aggregators, and a standardized provider protocol that brings new suppliers online in 2–4 weeks. Airlines and aggregators integrate once and reach all FareOS-powered agencies automatically.
What this means for your agency
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No bespoke integration projects per supplier — the FareOS protocol is standardized.
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New airlines join the network continuously: agencies get them automatically.
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NDC and direct LCC content alongside GDS in the same normalised format.
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2–4 week typical onboarding for a new airline or aggregator.
Agentic AI operations
eva AI
Why it pays
Customer queries scale linearly with bookings — unless AI answers them. eva absorbs the repetitive volume so your team grows bookings, not support headcount.
eva is the AI assistant built into FareOS — powered by Anthropic Claude. On the customer side, eva handles flight queries over WhatsApp and chat. On the agency side, eva surfaces booking anomalies, summarizes queue status, and automates repetitive workflow steps. ecogo holds the Claude Partner Badge: Claude Code, issued by Anthropic.
What this means for your agency
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Agents handle more volume with the same headcount — eva takes the repetitive queries.
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Booking anomalies surfaced before they become customer complaints.
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WhatsApp and chat search handled natively — no separate integration.
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Certified Anthropic Claude Code Partner — verified on Credly.
Capabilities FAQ
Common questions
Do I need to use all eight FareOS capabilities?add
No. FareOS capabilities are modular — most agencies use Search, Book, Pay, and Manage together from day one. FareOS Connect is what handles supplier access, so it's always active underneath. FareOS Incentive, Office, and eva AI can be enabled separately as your operation grows into them.
How does FareOS reduce back-office headcount?add
Three ways. FareOS Office automates invoicing, VAT and withholding-tax compliance, and IATA BSP reconciliation — work that typically needs a dedicated accounts team. FareOS Pay reconciles every payment to its booking automatically. And eva AI absorbs repetitive customer queries. Agencies scale booking volume without scaling the operations team behind it.
Can sub-agents book on credit?add
Yes. FareOS Pay includes agency wallets with deposits, holds, and credit controls — you set each sub-agent's exposure limit and the platform enforces it in real time. Combined with the wallet-safe booking gate, a sub-agent can never spend money the platform hasn't secured.
Is eva AI available on all FareOS plans?add
eva is built into FareOS. Availability for specific channels (WhatsApp, web chat) depends on your deployment configuration. Book a demo to discuss your specific workflow.
What is the FareOS provider protocol in FareOS Connect?add
The FareOS provider protocol is a standardized integration framework that defines how new airlines and aggregators connect to FareOS. It normalizes authentication, request/response schemas, error handling, and capability flags — which is why a new supplier can go live in 2–4 weeks.
Which suppliers are live in FareOS Connect?add
FareOS Connect has 22 live flight integrations: Amadeus (GDS + NDC), Sabre, Travelport Galileo, TripJack, TBO, AerTicket, Riya/TrvlNxt, IndiGo, Air India Express, Akasa Air, Air Arabia, Riyadh Air, Airblue, Jazeera Airways, FareBoutique, ONDC, and Sabre NDC. Hotel: NUI/Nuitée, RezLive, TBO, TripJack, ZentrumHub, SynXis.
Is FareOS Incentive live today?add
Deal ingestion, the commission engine, sub-agent parting rules, and the accrual ledger are built and in use. The live cutover that shows the margin-guarded discount directly in customer search results is rolling out — book a platform review to discuss timing for your agency.
See all eight capabilities running together
A platform review walks you through the live system — Search, Book, Pay, Manage, Incentive, Office, Connect, and eva AI — in the context of your agency's specific supplier mix, volumes, and team structure.